Last month my husband went into the hospital for an expected 2-hour appendectomy and a return home that afternoon. Things didn’t turn out that way; his appendix burst and the procedure became a 7-hour process to carefully remove infectious material that could lead to peritonitis and then he had a two-week stay in the surgical intensive care unit while he was closely monitored for signs of the deadly infection.
The good news is he’s now fine and back to work, regaining his strength. He was the lucky recipient of exceptional, compassionate, coordinated and communicative care with every interaction he had, in the hospital and after. Of course, I’m more than grateful for this outcome yet, while observing all this, my business head was in full gear. This is what I saw that made this kind of outcome possible; see what you might apply to your own business. Read more…